Once your order has been processed and payment has been received, we aim to have your order shipped out within the same, or next day.
Typically, our orders are sent via Royal Mail using their 48 hour service and are usually sent untracked.
However an exception is made for high value items and orders with several items, whereby a tracked service would be used.
We can expect that you should have received your order within 7 working days from the date of order.
Jouellerie operates a Free Shipping policy on all products with the exception of products priced at £1.00 or lower.
RETURNS & REFUNDS
Jouellerie makes every effort to describe and display every product as accurately as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore offer you 30 days to change your mind on any of your purchases from this website. Your right to cancel starts from the date you receive your Order Confirmation and ends 30 days later. Further details regarding your rights to return items can be found in our Terms and Conditions.
The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.
Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.
How to return items
Items must be returned with a cover note detailing the reason for the return. Please use a tracked postage system to ensure you can verify the parcel has been returned to us.
When we receive the item, we will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed.
Faulty items must be returned using the same process described above.
204 Main Road
If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.
Click Here to download a Returns Form