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Terms and Conditions

These terms and conditions together with our Privacy Policy, tell you information about us and constitute the legal terms and conditions ('Terms') on which we sell any of the goods ('Goods') listed on our website (and all associated pages) ('Site') to you.

Jouellerie.com is operated by Shiqoo Limited. Any references to "we", "us", Jouellerie or similar terms are a reference to this entity.

By making a purchase with us, you are agreeing to the Terms and it is your own responsibility to ensure that you are fully aware of these.

 

 

  

1. OUR CONTRACT WITH YOU 

Our website will guide you through the steps you need to take to place an order with us. Please double check your order at each stage of the order process to ensure for a smooth transaction and delivery.

Once you place an order you will receive two emails from us:

1. An "Order Confirmation" email - This is an email acknowledging that we have received your order and that payment has been sucessfully taken. All of the relevant and necessary information is included in this email. We recommend reading this email, and checking for any errors on your order as soon as possible.

2. A "Shipment Confirmation" email - This is an email to let you know that your order has been dispatched and is on it's way to you. This will contain the Shipment Carrier and  any Tracking Numbers (if necessary) so you know which delivery service your parcel has been shipped with.

When you submit your order and receive an Order Confirmation from us, this means that your order has been accepted by our system and is being processed by the team at Jouellerie. However, we reserve the right to cancel or hold any order that we suspect is fraudulent, has incorrectly or not successfully taken payment, contains a product that is clearly mispriced, or where stock has been misallocated by our warehouse.

If for any reason we do not accept your order, we will inform you via email.

We shall assign an order number to your order and inform you of this in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to your order.

If we are unable to supply you with the Goods, for example because the Goods are not in stock or are no longer available, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.

The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that your device's display will accurately reflect the Goods. The Goods delivered to you may vary slightly from those images.

 

2. PRICING

 The price of the Goods will be as shown on our website at the time we confirm your order. Our prices include VAT at the current valid UK rate.

The price of the Goods does not include delivery charges, which will be notified to you during the checkout process and before you confirm your order.

Any promotional prices or deals are subject to availability and may be withdrawn at any time.

2.1 Incorrect pricing

We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However it is always possible that, despite our reasonable efforts, some of the Goods on our Site may be incorrectly priced. We will normally check prices as part of our despatch procedures so that:

Where the Goods' correct price is less than the price stated on our Site, we will charge the lower amount when despatching the Goods to you; and

if the Goods' correct price is higher than the price stated on our Site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.

2.2 Price Increases

If our prices change; subject to conditions above, price changes will not affect orders once a contract is in place.

We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up to date prices.

 

3. PAYMENT

Payment is taken from your card when your have completed the checkout process. When using Paypal or Worldpay to pay for the Goods, your payment may be instant.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We may also need to use extra security steps through Verified by Visa, Mastercard®SecureCode or American Express SafeKey.

We reserve the right to reject a payment or order that we feel is at risk or could be fraudulent. In this instance the price will be refunded using the same payment method and you will be contacted and offered the opportunity to pay by another means or to cancel your order.

 

4. DELIVERY OF GOODS

Once your order has been processed, we will ship any goods ordered by you as soon as possible to the address you give us for delivery. We estimate that you will receive your order within 3-5 working days for addresses in U.K Mainland and Channel Islands, and 5-10 working days for International shipments.

However, once your order is marked as "Shipped", your parcel has been handed over to the delivery courier, therefore we cannot guarantee that you will receive your order within the estimated timeframe.

In some cases, upon receipt of your order you may be asked to sign for the goods. If the package does not appear to be in good condition then please refuse the delivery.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address or via email at support@jouellerie.com, of the problem within 14 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 14 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 days from the date on which you ordered the goods.

Please note that timescales for delivery and delivery charges will vary depending on your delivery address and the availability of the Goods. Delivery charges will be notified to you when you place your order.

 

5. CANCELLATIONS

5.1 Your rights to cancel

You have a right to cancel an order during the period described below. This means that during this period if you change your mind or for any other reason you decide you do not want to keep the Goods you can notify us of your decision to cancel the order and receive a refund.

Your right to cancel starts from the date of the Order Confirmation (when the contract between us is formed) and ends 30 days later.

If the Goods have been delivered to you before you decide to cancel your order then you must return the Goods to us without undue delay in accordance with our Returns Policy.

If you cancel your order in accordance with this condition, subject to compliance with our Returns Policy, we will refund to you:

The full price paid for the Goods including standard delivery charges within 14 days from when you inform us of your decision to cancel the contract or 14 days from the date we receive the Goods back from you (whichever comes first).

Please note that delivery charges aren't refundable on any order containing an item featured on any of our Free Promotions, as stated in the terms below.

 

5.2 Our rights to cancel

We may cancel an order at any time prior to delivery for any reason. This includes for an Event Outside Our Control as defined below or the unavailability of stock. We will promptly contact you if this happens.

If we have to cancel an order in accordance with conditions above after you have paid for the Goods, we will refund the payment to you.

 

6. FAULTY GOODS 

If the Goods are faulty you must return the Goods in accordance with conditions above. you may be entitled to a replacement of the Goods or a refund in accordance with conditions above.

You have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return or refund in this condition or anything else in these Terms.

 

7. PRIVACY

Jouellerie.com only stores information required to make a purchase and process your order. Your credit card information is NOT stored by us and is always processed across a secure server, using our online payment provider. Jouellerie.com does not sell or lease any of your personal information.

We will only use your personal information in accordance with our Privacy Policy. Please take the time to read this policy, as it includes important terms which apply to you.

 

8. SECURITY 

Your internet protocol (IP) address is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.

 

9. OUR RIGHT TO VARY THESE TERMS 

We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.

Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.

If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive.

 

10. OUR LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the contract.

We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose.

We do not exclude or limit in any way our liability for:

  • Death or personal injury caused by our negligence or the negligence of our employees.
  • Fraud or fraudulent misrepresentation.
  • Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

 

11. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation change of law, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, zombie outbreak, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms, We will contact you as soon as reasonably possible to notify you.

Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Goods.

 

12. OTHER IMPORTANT TERMS

Risk of loss and damage of Goods is assumed by you from the moment the Goods are delivered.

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this Site if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms, together with our current prices and delivery details set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

These Terms are governed by English law and the parties agree that the courts of England will have exclusive jurisdiction in relation to any claim or dispute (including non-contractual claims or disputes) which arise in relation to these Terms or any contract.

 

13. SWEEPSTAKES, CONTESTS AND PROMOTIONS

Any sweepstakes, contest or similar promotion made available through other websites which may, from time to time, send e-mail messages to you; will be governed by official rules that are separate from and may vary from these Terms. By participating in any such sweepstakes, contest or similar promotion, you will become subject to its specific official rules. Note, however, that you  remain subject to these Terms to the extent they do not conflict with the applicable official rules.

13.1. Free Promotions

Customers and Guests are permitted to 1 item/order per free product. Returns are accepted, however Jouellerie will not reimburse any paid return postage. We do not offer refunds on this kind of promotion as no amount is paid for the item in the promotion. For promotions containing a free item and free postage, customers are only permitted to 1 order and Jouellerie reserves the right to cancel any duplicate order.

  

14. NEWSLETTERS

Shiqoo Ltd regularly sends out a newsletter and/or other informational emails (collectively referred to as "Newsletters") to all subscribers. In these Newsletters, we may inform you about new services, features or products. You may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at support@jouellerie.com or following the unsubscribe link contained in each of the emails.

 

15. LICENCE AND COPYRIGHT

The Company web site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Company and the copyright owner. Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.

You are permitted to print and download extracts from this website for your own private use on the following basis:
(a) no documents or related graphics on this website are modified in any way; 
(b) no graphics on this website are used separately from accompanying text; and
(c)any of our copyright and trade mark notices and this permission notice appear in all copies.

Copyright Infringement

In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to support@jouellerie.com or by letter to: Shiqoo Ltd, 204 Main Road, Meriden, Coventry, West Midlands, , CV7 7NG.

  

16. COMPANY INFORMATION

This website is owned by Shiqoo Ltd (hereafter “Company”) , a company registered in England and Wales (company number 11030553), whose registered office is at Fulford House, Newbold Terrace, Leamington Spa CV32 4EA

Our address is 204 Main Road, Meriden, Coventry, CV7 7NG. Our Contact Number is +44 1676 522523

If you have any questions or if you have a complaint, please contact us by email at support@jouellerie.com. Please do NOT contact us via noreply@jouellerie.com. Any queries sent to this email address will be discarded and will not be seen by our customer service team.

These Terms were last updated January 2019